Technical knowledge and skills Develop a business plan for small business Develop and implement a system for monitoring and improving business performance Manage finances for the business Manage the marketing activities of the business Implement technology options for the business Manage staff and human resource processes for the business People skills Select and apply customer service techniques, to maximise customer satisfaction Develop and maintain effective business relationships with stakeholders Affective skills Demonstrate professional and ethical behaviour, in a socially and culturally appropriate manner Maintain personal and/or professional growth for the ongoing effectiveness of the business Work independently and show initiative for achieving goals Business environment Comply with internal policies, legislation and other external requirements for the business. Qualification Pathways For those interested in progressing onto further study in Business, options at SIT include: NZ Diploma in Business (on campus) New Zealand Diploma in Business Level 5 (Administration and Technology Strand) (distance learning) New Zealand Diploma in Business Level 5 (Leadership and Management Strand) (distance learning) New Zealand Diploma in Business Level 5 (Project Management Strand) (distance learning) Bachelor of Commerce (on campus) Bachelor of Applied Management (distance learning) Satisfactory Completion To satisfactorily complete the New Zealand Certificate in Business (Small Business) (Level 4) and be awarded this qualification, the student must successfully achieve: A minimum of 60 credits in accordance with the programme schedule for the New Zealand Certificate in Business (Small Business) (Level 4) The student will normally be expected to complete the New Zealand Certificate in Business (Small Business) (Level 4) full time over six months or part time over 2 years